BTSL PRIVACY POLICY

This site is operated by Bio Tech Solutions Ltd and managed on their behalf by Natural Plus Ltd.. Any reference to Natural Plus Ltd also relates to Bio Tech Solutions Ltd and Visa versa.

We are committed to ensuring that your privacy is protected.

This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy.

Natural plus Ltd is registered with the Information Commissioners Office as a Data Controller. The Information Commissioners Office (ICO) is responsible for regulating and enforcing the access to and use of personal information in the UK. More information can be found at www.ico.gov.uk Our Registration number with ICO is Z1188014

The information we collect and how we use it.

When you register with our website we may need to know your name, e-mail address, correspondence address, contact telephone numbers and any other information required to identify you and ensure we can deliver information replies or products to you. You may be required to register your details in order to purchase any products from our site or make enquiries about any of our products and services.

You may be requested to create a password. This password is held in an encypted area of our server and we do not have access to this. We gather this information to allow us to process your orders and to provide you with the information/goods requested.

Part of the purchase checkout procedure (if applicable) may involve you entering your credit card details. We do not store your credit card details either on the website or anywhere else within the Company. We do not have access to your credit card details. When you enter your credit card details they are only used by our appointed credit card merchant provider to facilitate the payment. details of your credit card are not passed back to us by our credit card merchant provider and are only used via our site to process the payment and are not retained or stored by our site or us as a Company. If you provide your credit card details over the phone for a telephone order we do not record these details but log onto our credit card merchant provider and enter your details onto their secure site to process the payment.

For further protection all areas of our site where you give personal or financial information are protected by Secure Socket Layer SSL certificates which are cryptographic protocols that provide security over networks such as the internet. If these areas are secure you will see a padlock sign at the top of your browser and the address will change from http:// to https://. If you do not see these security features do not enter any personal details as they may be compromised. This is a rule well worth remembering for any site you may use on the internet.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services. We will not use and share your information (which we will keep for a reasonable period even after your account has been closed) for marketing, host mailing, list rental or any other purpose with any organisation or person outside of Natural Plus Ltd or its agents or sub-contractors.

Should you wish Bio Tech Solutions Ltd not to contact you in any way other than actually delivering products or replying to your enquiry please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and clearly state this.

How we protect your information.

The Internet is not a secure medium. However we have put in place various security procedures as set out in this policy, including firewall security and password protection.

You should be aware that information and data may be automatically collected through the use of "cookies". Cookies are small text files a website can use to recognise repeat users and allow us to observe behaviour and compile aggregate data in order to improve our website and to target our advertising. Cookies do not attach to your system or damage your files. Cookies do not provide us with any personal data that identifies you to us. We use cookies to enable us to understand better how people use our site and to gather anonymous information that enables us to monitor and improve the service we provide to our customers. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature, and should refer to the "Help" section of your PC operating system, we would however recommend that these are enabled, if not this will detract from the usability of the website.

Sale of business.

In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchaser and their advisers and will be passed on to the new owners of the business.

Updating your details.

If any of the information that you have provided to us changes, for example if you change your e-mail address, name or payment details, please let us know the correct details by sending an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or by sending a letter to Bio Tech Solutions Ltd, Windmill Works, Warfield Road, Kelleythorpe Industrial Estate,Driffield,East Yorkshire YO25 9DJ.

Disclosure of information.

We comply with and are registered under the Data Protection laws in the United Kingdom. We take all reasonable care to prevent any unauthorised access to and use of your personal data. Our staff and those working for our agents and contractors maintain a responsibility to keep your information confidential and will only use it to offer relevant products and services related to your enquiry or our Company. We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you do not wish to receive any mailings, clearly state this and email This e-mail address is being protected from spambots. You need JavaScript enabled to view it , with your email address, customer number or name and address details.

Your consent.

By submitting your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the internet infrastructure, the information you provide may be transferred to connected companies based in countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information, and where we pass your information to such companies (other than in transit across the internet), we will ensure that they treat your information with the same level of protection as if we were dealing with it ourselves. By submitting your information you confirm your consent to these transfers. These Companies would only be given your details if required to facilitate delivery of your order or answer your enquiry. At no point would we pass any of your details to a third party for marketing or other purposes unless it was directly related to our Company and products and we had not received email confirmation from you requesting we make no contact at all other than for delivery purposes or in answer to your specific query.